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Field Service Engineer II

Job Details

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Job Ref:
2158830
Location:
California
Category:
Customer Service
Employment Type:
Full Time

Winning the race to bring new healthcare products safely to market drives Rapid Micro Biosystems (RMB) to combine today’s innovative technologies as never before. Your career at RMB puts you at the center of diverse global teams that span robotics, AI, Machine Learning, imaging, microbiology, and more, re-shaping how urgently needed pharmaceuticals are made, tested, and released for decades to come. The sky’s the limit.  

Careers at RMB are fast-moving, with the high growth you’d expect from a world leader in microbiology automation. Advancement at RMB affords an opportunity to achieve your personal goals and develop your passions, in an inclusive environment where every employee has the resources and opportunities to hone their skills. You’ll do more, learn more, and can make a profound impact on our business.  

The Field Service Engineer I (FSEI)  is responsible for installing and maintaining Growth Direct systems to meet or exceed customer expectations.  This position requires equal parts of technical troubleshooting skills and soft communication skills to deliver a professional, dependable support product that maximizes both customer satisfaction and instrument uptime while fulfilling organizational objectives.  This individual must be a self-starter who is comfortable working in a dynamic, team-based environment, with the ability to adapt to fast-paced scheduling changes.  

Responsibilities:

  • Perform successful installations at new and existing customer sites   20%
  • Complete regularly scheduled Preventative Maintenance activities on time 100% of the time   15%
  • Provide dependable and reliable service for emergency customer repairs per service levels defined by the Warranty or Service Contract 100% of the time   20%
  • Complete all paperwork within departmental goals 100% of the time   20%
    • Service reports
    • Expense reports
    • SFDC requirements
  • Complete all necessary training on time to meet Quality requirements   10%
  • Develop working knowledge of industry practices and company policies   5%
  • Support the new instrument Sales Process by performing site inspections   5%
  • Maintain company equipment and manage inventory accuracy   5%

Skills:

  • Ability to read, comprehend, and interpret scientifically written documentation, including organizational procedures, instrument procedures, and those from customer/regulatory agencies
  • Ability to define problems, collect appropriate data, establish facts, and draw valid conclusions
  • Decision making proficiency as related to prioritizing schedule, making travel choices, and recognizing when to escalate issues to management
  • Computer/Microsoft Office proficiency, especially in Outlook, Excel
  • Minimum of technical degree or equivalent military experience, bachelor’s degree preferred

Environmental Factors:

  • May be required to work on client sites for extended hours
  • Weekend on-call periodically required
  • Must be able to lift 75 pounds
  • Requires extended travel on short notice
  • Must have valid drivers license and passport

Educations:

  • Technical or Associates Degree required, Bachelor's Degree preferred

ABOUT RAPID MICRO BIOSYSTEMS:

Rapid Micro Biosystems creates, sells, validates, and services innovative products for fast, accurate, and efficient detection of microbial contamination in the manufacture of pharmaceuticals, biologics, biotechnology products, medical devices, and personal care products.

The company’s Growth Direct™—the first and only growth-based system to automate rapid compendial QC Micro testing—ensures data integrity, compliance, and operational efficiencies driven by rapid methods and automation.

Rapid Micro Biosystems is dedicated to providing groundbreaking technology and products to support companies in their journey to achieve greater reliability, efficiency, and better predictability, ultimately providing higher quality products for improved patient outcomes.

Rapid Micro Biosystems is headquartered in Lexington, Massachusetts.  Our research & development, and manufacturing operations are located in Lowell, Massachusetts. Additionally, we maintain field offices in Freising, Germany; Switzerland, and Singapore. 

Equal Opportunity:

Rapid Micro Biosystems is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will Rapid Micro Biosystems discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender identity, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.

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