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Sales Operations Manager

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Job Ref:
2095289
Location:
Lexington, MA
Category:
Sales Operations
Employment Type:
Full Time

Winning the race to bring new healthcare products safely to market drives Rapid Micro Biosystems (RMB) to combine today’s innovative technologies as never before. Your career at RMB puts you at the center of diverse global teams that span robotics, AI, Machine Learning, imaging, microbiology, and more, re-shaping how urgently needed pharmaceuticals are made, tested, and released for decades to come. The sky’s the limit.  

Careers at RMB are fast-moving, with the high growth you’d expect from a world leader in microbiology automation. Advancement at RMB affords an opportunity to achieve your personal goals and develop your passions, in an inclusive environment where every employee has the resources and opportunities to hone their skills. You’ll do more, learn more, and can make a profound impact on our business.  

The Global Sales Operations Manager is responsible for monitoring and reporting on sales pipeline health and sales KPI’s. You will be the primary administrator of Rapid Micro Biosystem Salesforce CRM and technology stack. This role is an excellent opportunity for a team player looking to hone their Sales Operations skill set in a fast-paced, cross-functional and high-growth environment. Routine responsibilities include the collection, analysis, and reporting of sales related data and KPI’s in an on-going effort to increase overall sales productivity. The Sales Operations Manager should embody the spirit of continual process improvement and constantly be looking for ways to both reduce the friction of our sales processes and improve the usability of salesforce.com.

This is a hybrid work position, reporting into the Director of Sales Operations and requires a minimum of 10% travel for sales meetings and trainings. Duties include but are not limited to the following:         

ROLES & RESPONSIBILITIES:

  • Systems & Tools

    • Administer company’s Salesforce CRM platform and connected support tools, ensuring data structure meets the needs both of the Sales team and the Company

    • Serve as the primary technical liaison between Sales and the Company’s overall technology platform and tools that connect with Salesforce.com

    • Manage standard and customized salesforce reports and dashboards that provide actionable insight into recent and historical sales activities that drive team performance

    • Evaluate and report Salesforce data in order to identify areas on improvement

    • Increase sales productivity by simplifying processes and implementing sales automation tools. ex: email prospecting, contract management, content enablement software, etc.

    • Assist with optimizing lead qualifications and scoring

    • Manage Salesforce and other technology stack contractors as necessary

    • Train and assist sales department with their utilization of Salesforce

    • Ensure Salesforce data quality, adoption and utilization are meeting defined goals

    • Manage regular Salesforce data clean-up process which includes developing workflow for clean-up of various data elements

    • Own and maintain the Products, Price Books and quote generation and approval process in Salesforce

  • Reporting & Pipeline Management:

    • Work alongside sales leadership to define quarterly objectives, standardize business reporting, and create dashboards for sales leadership and executives

    • Create both standardized and custom reports, conduct quantitative sales analysis, provide support for sales programs, and assess future needs.

    • Prepare weekly and monthly sales reports for field and internal users

    • Metrics & Pipeline Analysis: Analyze to understand the health of the sales funnel; make recommendations for improved sales strategies or data inefficiencies.

    • Create sales and revenue forecasts using pipeline analysis, booking estimates, and key sales performance indicators

EDUCATION & QUALIFICATIONS:

  • Education – BS/BA degree or related degree
  • Knowledge/Experience - Minimum 4+ years sales operations experience; capital and business to business sales preferred; Salesforce Administrator Certification required
  • Proven skills
    • Salesforce.com administration:
      • Have owned the end-to-end process of tracking the sales process and conversion rates throughout the sales funnel
      • Know when adjustment is needed in order to improve sales performance down the funnel
      • Built reports that inform sales reps, managers, and leadership on historical results, current performance, and expected results in the future
  • High proficiency using advanced Excel functions for data analysis
  • Ability to coordinate and manage simultaneous data analysis requests of varying sizes and scope
  • Strong knowledge of MS Office applications including Word, Excel, Project, and PowerPoint
  • Strong interpersonal skills with the ability to work independently and within a team environment
  • Strong communication skills, both written and verbal with the ability to convey data and information visually
  • Excellent interpersonal skills and high professionalism.
  • Excellent time management, strong attention to detail and effective organization skills

You are

  • Driven by results and thrive as part of a collaborative team
  • Energetic and able to manage self and workload remotely
  • A self-starter and interested in helping build this new role within the organization
  • Aware of evolving needs and opportunities, showing flexibility in doing whatever is appropriate to support the Company’s success

ABOUT RAPID MICRO BIOSYSTEMS:

Rapid Micro Biosystems creates, sells, validates, and services innovative products for fast, accurate, and efficient detection of microbial contamination in the manufacture of pharmaceuticals, biologics, biotechnology products, medical devices, and personal care products.

The company’s Growth Direct™—the first and only growth-based system to automate rapid compendial QC Micro testing—ensures data integrity, compliance, and operational efficiencies driven by rapid methods and automation.

Rapid Micro Biosystems is dedicated to providing groundbreaking technology and products to support companies in their journey to achieve greater reliability, efficiency, and better predictability, ultimately providing higher quality products for improved patient outcomes.

Rapid Micro Biosystems is headquartered in Lexington, Massachusetts.  Our research & development, and manufacturing operations are located in Lowell, Massachusetts. Additionally, we maintain field offices in Freising, Germany; Switzerland, and Singapore. 

Equal Opportunity:

Rapid Micro Biosystems is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will Rapid Micro Biosystems discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender identity, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.

Please no phone calls or agencies, please.

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