The Field Service Engineer I (FSEI) is responsible for installing and maintaining Growth Direct systems to meet or exceed customer expectations. This position requires equal parts of technical troubleshooting skills and soft communication skills to deliver a professional, dependable support product that maximizes both customer satisfaction and instrument uptime while …
The Technical Support Agent is responsible for providing remote technical support to our customer base, taking into account Service Level Agreements and commercial team goals. The Agent manages incoming customer complaints by troubleshooting remotely, triaging the issue to dispatch a Field Service Engineer as needed, or escalating it to …
The Consumables Production Lead will be a highly skilled production operator which will include ensuring that we meet the demand for products, production quality levels and production yield goals while maintaining cost control. This position will require being able to lead the production team and perform all duties that are …
The Field Service Engineer I (FSEI) is responsible for installing and maintaining Growth Direct systems to meet or exceed customer expectations. This position requires equal parts of technical troubleshooting skills and soft communication skills to deliver a professional, dependable support product that maximizes both customer satisfaction and instrument uptime while …
The Technical Support Agent is responsible for providing remote technical support to our customer base, taking into account Service Level Agreements and commercial team goals. The Agent manages incoming customer complaints by troubleshooting remotely, triaging the issue to dispatch a Field Service Engineer as needed, or escalating it to …
