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Jobs at Rapid Micro Biosystems

Found 2 jobs in California at Rapid Micro Biosystems

Field Service Engineer II

Job Ref:
2158830
Location:
California
Category:
Customer Service
Employment Type:
Full Time
The Field Service Engineer I (FSEI)  is responsible for installing and maintaining Growth Direct systems to meet or exceed customer expectations.  This position requires equal parts of technical troubleshooting skills and soft communication skills to deliver a professional, dependable support product that maximizes both customer satisfaction and instrument uptime while …

Technical Support Agent

Job Ref:
2110416
Location:
California
Category:
Customer Service
Employment Type:
Full Time
  The Technical Support Agent is responsible for providing remote technical support to our customer base, taking into account Service Level Agreements and commercial team goals. The Agent manages incoming customer complaints by troubleshooting remotely, triaging the issue to dispatch a Field Service Engineer as needed, or escalating it to …
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